THE ALEX AND ANI HELP CENTER
Here for you.Every little detail.
From the moment you order to the pieces you wear every day, find a little help right here.
A little meaning. Every day.
THE CUSTOMER CARE JOURNEY
Every conversation. A clearer picture.
Explore how order, delivery, returns and warranty conversations come together.
FIND YOUR ANSWER
What can we help with?
Explore a topic for helpful details and next steps.
Orders & Delivery
Track an order, report a delivery problem, and understand shipping questions.
Returns & Refunds
Check return options, prepare a return, and ask about exchanges or refunds.
Warranty & Claims
Understand the Happiness Guarantee and prepare a product claim.
Jewelry, Shopping & Support
Care for jewelry and get help with shopping, feedback, or privacy.
Where is my order?
Check order tracking for the latest available shipping updates. If you still need help, have your order reference ready when you contact Customer Care.
Track my order →How do I start a return?
Our returns page explains the current options, eligibility and instructions. Review the details for your order and item before starting.
Returns & exchanges →What if something is wrong with my jewelry?
Visit our warranty page for the steps to request a review. Keep your order reference, item details and clear photos handy so the team can understand what happened.
Warranty support →I have already contacted you. What should I do next?
If you have a confirmation email, reply to that conversation. You can also check My requests after signing in. Keeping the details together helps us follow the full story.
MADE TO BE LOVED
For all the moments ahead.
A little care goes a long way. Explore tips for wearing, cleaning and storing your jewelry.
Explore the care guideLet’s take care of it.
Need a hand with something specific? Share the details with our Customer Care team.